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If you have any other questions, please don't hesitate to contact our customer service team:
  • What is the status of my order?
    Customer Service: You may check your order status by clicking the My Account (or log-in) link at the top of the LA Police Gear website. You will need to enter in your account information to be able to pull up your detailed order history.
  • How long will my backorder take?
    Customer Service: If the item you ordered was not in stock when you ordered it, the item page will tell you both that the item is out of stock and provide a rough estimate on how long the backorder will take. If there were any options to choose from on the item, be sure to select the option you ordered to see the correct ETA information.
  • How do I get free shipping on my order?
    Customer Service: LA Police Gear offers FREE Economy Shipping on any order over $125. FREE Economy Shipping only applies to the lower 48 states. Please note that your order must total $125 AFTER any discounts or coupons are used. Economy shipping typically takes 3-10 business days and means that your order will ship the most economical way possible (this is automatic and we cannot take requests). Tracking information will be provided for Economy Shipping but can be limited and is not always exact. Flat rate or free shipping does not apply to oversized items including but not limited to full size Pelican Cases or Plano Cases.
  • Do you offer a military or law enforcement discount?
    Customer Service: Most of our prices are already discounted up front for all of our customers, and some of our products come with free promotion items or free shipping. We can still provide an additional 5% discount to our military customers, just use code MILITARY when you check out! If you would like to place a large government order (over $500), you can contact our Purchase Order Specialist for even better pricing.
  • Can I order an item if it is on backorder?
    Customer Service: Yes, you can order an item that is backordered from LA Police Gear and reserve it. You will not be charged for the backordered item until it arrives back in stock and is shipping out. The only exception to this is for Paypal orders, since Paypal orders are charged up front in full.
  • Do you have a retail store?
    Customer Service: LA Police Gear currently has two retail stores. One store is located in Valencia, CA and the address is 28704 The Old Road, Valencia, CA 91355. Our second store is located in Ontario, CA and the address is 4440 Ontario Mills Pkway, Ontario, CA 91764. Local customers to us can still pick up their order from our warehouse if they select Valencia, CA Pick Up as their shipping method. You will be emailed when the order is ready for pick up.
  • Why have I not received any email updates regarding my order?
    Customer Service: LA Police Gear sends frequent email updates to all customers regarding your order status. These emails are sent automatically at several points during the order process. If you have not received any emails after placing an order, please check your spam or junk folder to see if the email has been filtered into there.
  • Does LA Police Gear price match?
    Customer Service: LA Police Gear does price match advertised prices from authorized dealers click here for details.
  • Can I purchase from LA Police Gear if I am not in the military, law enforcement, etc.?
    Customer Service: LA Police Gear does currently sell to the general public as well!
  • When will my order arrive?
    Customer Service: We ship orders Monday thru Friday during our business hours. Orders placed after 11am PST will usually ship out the following business day - including AIR shipments. While we do make every effort to ship the same day, orders can take 24-48 hours to leave the warehouse. Orders placed over the weekend or over holidays can take longer to ship due to the large volume of orders that come through.
  • What hours is your Customer Service open?
    Customer Service: Customer service is located in Santa Clarita, California and is open 8:00am to 2:30pm, local time (PST), Monday through Friday.
  • What form of payment is accepted?
    Customer Service: We accept the four major credit cards as payment methods (Visa, MasterCard, Discover, and American Express). We now also accept PayPal as a payment method, which can be done during checkout. You may also pay by mail with a check or US money order. Click here for more information.
  • How do I apply my promotional code or coupon code?
    Customer Service: You may apply your promotion code or coupon code on the Checkout page, under the Other Information section.
  • Can I use more than one coupon code?
    Customer Service: At this time you may only use one (1) promotional or coupon code per order.
  • How will I know when my order has shipped out?
    Customer Service: Please check your order status by clicking the Order Status tab in the LA Police Gear Customer Service Center. This will show you if the order has shipped out and will provide a tracking number if available. We will also email you a tracking number as soon as the order ships out.
  • Is it better to place my order online or over the phone?
    Customer Service: Orders placed online are processed before phone orders; however, we realize that some of our customers would prefer to make their order over the phone. Please call our customer service team at 661-294-9499 if you would like to place a phone order.
  • Can I fax or mail in my order?
    Customer Service: If a customer wishes to mail or fax in an order, he or she is able to do so using the fax/mail in order form. Click here for details. Customers mailing in or faxing in their orders may pay with their credit card, personal check (in U.S. funds), or U.S. money order. If a personal check is used, it will be deposited before the order is processed and shipped to ensure sufficient funds are available. Therefore, paying with a personal check may delay an order for up to 3 weeks.
  • When is my credit card charged for my order?
    Customer Service: Upon placing an order with L.A. Police Gear, Inc., the customers' credit card may be authorized for the full dollar amount of the order. This is not a charge. For more information on this, see our Policy page.
  • I see a charge in parenthesis that I was not aware of, what is it?
    Customer Service: Anytime you see a dollar amount surrounded by parenthesis on your LA Police Gear order, this is not a charge, but rather a discount or credit due on the account. Feel free to use our Customer Service Center to contact us with any questions regarding your order!
  • How do I place a purchase order online?
    Customer Service: At this time, you must contact our large order specialist to set up your Purchase Order. You may contact the Large Order Department here or fax your request in to 661-294-0499.
  • Do you offer a print catalog?
    Customer Service: We do not have a full print catalog at this time.
  • How can I write a product review?
    Customer Service: To submit a product review, please visit the page for the item in question, and click the Reviews Tab. Fill in the form and click submit and your review will be posted as quickly as possible.
  • Where do I mail payment?
    Customer Service: LA Police Gear 29120 Commerce Center Drive Suite 1 Valencia, CA 91355
  • Why is a shipping charge still showing up on the order when my order should qualify for free shipping?
    Customer Service: When placing an order that qualifies for free or flat rate shipping, the shipping method will be displayed as FREE, as $0, or as the advertised flat rate. This will show in your shopping cart and in the checkout page. Please note that free or flat rate shipping only applies to the lower 48 states and with Standard Shipping unless otherwise stated.
  • What shipping options do you offer?
    Customer Service: We currently ship with FedEx to all US stateside addresses. APO, FPO, PO Box, and International shipments must be shipped via USPS. For Alaska and Hawaii orders, we recommend choosing USPS as this is a cheaper shipping method. Any orders that qualify for Free or Flat Rate Shipping must ship via Standard Shipping.
  • Do you ship to APO/FPO addresses?
    Customer Service: Yes, we currently can ship to APO/FPO/DPO addresses. Please choose APO/FPO Shipping as your shipment method.
  • If I am a local customer, will I still need to pay for shipping?
    Customer Service: We are located in Southern California, near Santa Clarita. You are welcome to place a pick-up order online or over the phone. Our customer service department can waive the shipping fee, and arrange for you to pick up your order at your convenience from our warehouse, during normal business hours- Monday thru Friday, 9:00am to 3:00pm PST. Please note that Pick Up orders may take 1-2 business days to be available for pickup. Select Customer Pick-Up as your shipping method when you check out to pick up your order from our warehouse. We will call you once the order is packaged up and available for pick up. If you choose to have your order shipped, however, the order would be subject to all regular FedEx or USPS shipping charges.
  • How can I make a change to an existing order?
    Customer Service: Typically, orders that have been submitted and processed cannot be altered. Once you place your order and if everything is in stock, it is sent directly to the warehouse where we are unable to make changes to the order. If your order has a backorder we will make every effort to change your order for you. You can send these requests using our Customer Service Center to contact us. Please double check your orders before submitting it online. Once an order is submitted, we cannot guarantee the ability to change the order.
  • Where can I find your return policy?
    Customer Service: Please click this link to our go to our return's policy: Returns Policy. If you have a specific question that was not answered by our policy, you can use our Customer Service Center to contact us.
  • Do I have to pay for return shipping?
    Customer Service: Unless the product is defective or specifically lists that it includes Free Return Shipping, the customer is responsible for return shipping charges.
  • Do you ship internationally?
    Customer Service: Yes we do, but not to every country. Please click here to see our International Orders Policy for a full list of details.
  • Do you offer gift cards?
    Customer Service: Yes, LA Police Gear currently offers gift certificates. Click here for more information.
  • How can I look up the balance of my gift certificate?
    Customer Service: Please use our Customer Service Center to contact us and we will look up your gift certificate balance.
  • Will I be charged sales tax?
    Customer Service: All orders shipping within California will be charged sales tax. If you are a tax exempt government agency, you can contact us at 661-294-9499 or by using the Customer Service Center with your Tax ID number so that we may remove the sales tax from your order.
  • Is your website secure?
    Customer Service: L.A. Police Gear, Inc. takes the issue of security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted. Our computers are protected via military grade firewalls, as well as the latest in anti-virus software so that your information is always secure. Credit card numbers are permanently encrypted in our system so that no one (not even employees) can see your credit card information.
  • What happens if an item is backordered?
    Customer Service: We do our best to keep all of our items in stock; however, if something is on backorder, we will usually hold the order until all items are in stock. If the bulk of the order is in stock, we may choose to ship the in stock items. If we ship out the in stock items first, we will send you an email confirming this, and we will email you the tracking number once that uploads. If the order is held until everything comes in stock, we will email you to confirm this. If you have a question regarding how your order will be handled, please use the Customer Service Center to contact us.
  • I would like to order an item that is not listed. What do I do?
    Customer Service: Please use the Customer Service Center to contact us and let us know what product you would like us to carry. We will do our best to add the product in a timely manner if possible.
  • Does LA Police Gear offer a warranty on LA Police Gear branded products?
    Customer Service: Yes, LA Police Gear offers a limited one year warranty on LA Police Gear branded products. This warranty covers defective products only. Please use the Customer Service Center to contact us returns department for more information.
  • Does LA Police Gear offer donations or sponsorships?
    Customer Service: Please use the Customer Service Center to contact us with detailed information on your benefit, event or sponsorship and we can review possibly donating to your cause.
  • Does the LA Police Gear website have live inventory?
    Customer Service: L.A. Police Gear, Inc. does currently have live inventory on all listed products. While we try to note extended backorders for certain items, delays beyond our control may extend beyond the indicated wait time. If you have a backorder, you will also be notified via email as quickly as possible. If you would like to check the availability of an item before you purchase it, you can use the Customer Service Center to contact us.
  • Does LA Police Gear drop ship any items?
    Customer Service: LA Police Gear does currently drop ship certain items directly from the manufacturer. Items that are not stocked at our warehouse but are drop shipped are marked as such on the website. You can see this alert next to the products pricing information.
  • Why did LA Police Gear not ship out my in stock items automatically for me?
    Customer Service: LA Police Gear will choose to hold the order instead of shipping the in stock items to consolidate the order into as few shipments as possible. If you know your order has backorders and would like the in stock items shipped out, please let us know by using the Customer Service Center to contact us.
  • I just received my tracking number via email from you, and it shows that there is no data for that tracking number. How is that possible?
    Customer Service: FedEx automatically assigns a tracking number to each package when LA Police Gear prints the label for delivery. However, FedEx does not show any information for this tracking number until it is scanned at the FedEx hub later that day. Therefore, if you check a tracking number right after you receive it, the number will not have any record yet. Wait until later that night or the following day, and the number will show the accurate package tracking information.
  • I just received my tracking number via email from you, and it shows the order as being delivered. How is that possible?
    Customer Service: FedEx recycles all of their tracking numbers. Sometimes after a tracking number is assigned to a new package, the information available will still be from a previous order that already was delivered, sometimes months ago, under that same number. When this happens, please be assured that your tracking information will be available within a short amount of time and should then indicate the correct delivery date. Once the package has been scanned by FedEx, you will also be able to click the view package progress link, and the updated tracking detail will be reflected.
  • Does LA Police Gear offer user accounts or customer accounts?
    Customer Service: LA Police Gear does offer a user account system that is a comprehensive tool to help simplify the entire customer experience. You can sign up for our account system at the very top right of our website by clicking Sign In or Register. Once you have signed up, you will be able to customize your own address book, view your order history, manage your wishlist, view reviews you have posted on products, and update your personal settings.
  • I forgot my password for my LAPG account, what do I do?
    Customer Service: On the log-in or registration screen, please click the Forgot Your Password link in the Returning Customers section. This link will help you to reset your account password.
  • I have two accounts with LA Police Gear, how do I merge them?
    Customer Service: Please contact us using the LA Police Gear Customer Service Center and we can merge the accounts for you. You will need to provide the two different email addresses for the accounts, and let us know which one of the two email addresses you would like to use going forward.
  • How do I use the Wish List feature?
    Customer Service: To use the LA Police Gear Wish List feature, you must first sign up for a user account (use the top bar of our website) or log-in to your existing account. Once logged in, you can add an item to your own personal wish list by clicking Add to Wishlist on the product you have been drooling over. To view your entire Wishlist, just click Wishlist at the very top of our website when you are logged in.
  • If I want to order an item from my Wish List, how do I do that?
    Customer Service: When viewing your Wish List, simply click Add to Cart to transfer the item from your Wish List to your shopping cart. You can then order the item.
  • I ordered a closeout item and it does not fit, can I return it?
    Customer Service: Closeout items USED to be final sale, but not any more! If you don't like your closeout item, our normal 365 Day Returns Policy still applies to it.
  • My order was delivered and the items in my package do not match what is on my packing slip.
    Customer Service: Please use the Customer Service Center to contact us right away and we will assist you with this.
  • How do I know what size to order?
    Customer Service: Many products on our website have a size chart which you can use to help determine your size. If the product does not have a size chart listed, please submit your question through the Q & A section of the product page.
  • How can I be alerted about sales, new products, and deals?
    Customer Service: Sign up for our Email Newsletters to get access to exclusive sales, products, and deals! Use the sign up at the bottom of this page.
  • Why was my international order canceled?
    Customer Service: Your international order may have been canceled for a few reasons. First, we have an approved list of both countries and products that we currently ship internationally. To see that list, please click here. Second, if your order was not billing and shipping to the same address, it will be canceled. For international order we require the billing and shipping addresses to be the same. Lastly, your credit card may have declined or the products may no longer be available. Please use the Customer Service Center to contact us with any questions you may have.
  • If an item is on backorder, will I be charged for it right away?
    Customer Service: LA Police Gear does not charge for backordered items. You will not be charged until the item(s) are in stock and shipping out for your order. If an order is split shipped and the in stock items are sent out right away, you will only be charged for the in stock items and shipping and not for any backordered items.
  • What items have restrictions for purchasing at LA Police Gear?
    Customer Service: Some products that we offer can only be sold to Military, Law Enforcement, or Government Agencies. These products will be labeled in their description as such. This includes but is not limited to dynamic entry tools, infrared products, batons, body armor, and some optics/sights.
  • Are there any age restrictions on products?
    Customer Service: Some products, including but not limited to knives, require you to be 18 years or older to purchase. By purchasing any item from LA Police Gear, whether by phone, mail, electronic mail (email) or in person, the buyer grants that he/she is in compliance with local and state laws and legally able to purchase these items.
  • My order is supposed to qualify for a promotional item, but it is not showing up as I complete my order.
    Customer Service: Any promotional items you qualify for will show up at the shopping cart level. You will need to add those items to your cart before completing the order.
  • I need to cancel my order, will I be able to?
    Customer Service: LA Police Gear, Inc. attempts to ship orders as quickly as possible. As a result once an order is submitted via any method (website, mail, fax, or phone) we will not be able to cancel your order once it has been processed, nor will we be able to stop it from shipping. Therefore, if you do need to cancel your order please use the Customer Service Center to contact us as quickly as possible so we can attempt to cancel it before it is processed. LA Police Gear will not be responsible for any orders that cannot be cancelled or stopped. Any order that needs to be returned is subject to the normal Return's Policy and a possible restocking fee.
  • Does LA Police Gear read the order comments?
    Customer Service: Please note that we at L.A. Police Gear do all that we can to accommodate the special requests that our customers have. That being said, there are times where orders are processed automatically before we are able to execute the comments that customers leave in their order during the checkout process. Please note that the comments will be handled as a request, and they may or may not be executed before the order is processed. Due to the large volume of orders we incur, customers will not be notified if we are unable to accommodate those requests. Please be aware that your comments will not be seen by shipping carriers and directions about delivery will not be followed.
  • How do I use the gift registry feature?
    Customer Service: First, you will need to have an account created with LA Police Gear online. Once you do, click My Account at the top right of our website, and then navigate to the Gift Registry tab of your account on the left side of the screen. Add a new gift registry and follow the on-screen prompts to complete the registry set-up. To add items to your registry, simply browse our website and add any items you want on your registry to your cart. When you're done, proceed to click "View and Edit Cart" in the shopping cart drop down from any page of our website. Then you can move your entire cart contents to the registry of your choice! You can also share the link to your registry or invite others via email from the account page.
  • How do I compare products on the website?
    Customer Service: While navigating our website, before you click to view an item you can actually hover over the item to see additional options. One is to Add the item to your Cart, the other shows 3 vertical bars (a graph). Clicking this graph icon adds the item to your compare list. When you have added all the products you'd like to the compare list, simply click the "Compare" button on the left side of the screen.
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