You can find your order status/tracking information from any page on the website using the help/chat widget. Please follow these steps:

1. From any screen, click the "Help" bubble located in the bottom right corner:

2. In the "Order Status" section, click the blue "Find Order" bubble:

3. Enter your order number and the email address you used during checkout:

4. Click the blue bubble with the magnifying glass right below the email address and your order status will show up:

5. If your order has shipped, to find the tracking information, click the blue "Order #..." and your tracking number will appear (If you click on the link, it will take you to the shipper’s page to track):

If you signed up for an account, you can find the order status/tracking information for all your orders. Please follow these steps.

1. Sign in to your account online (link found at the top of the LA Police Gear website):

2. Go to the “Orders” tab:

3. Click the order number you would like to review:

1. At the bottom right under “Shipping Details,” you will find your tracking number (If you click on the tracking number, it will take you to the shipper’s tracking page):
   
   • If you placed the order the same day and it has shipped, it will take a day or two for your tracking information to update

Typically, orders that have been submitted and processed cannot be altered. Once you place your order and if everything is in stock, it is sent directly to the warehouse where we are unable to make changes to the order.

If your order has a backordered item, we will make every effort to change your order for you. You can send these requests using our Customer Service Center to contact us.

Please double-check your orders before submitting them online. Once an order is submitted, we cannot guarantee the ability to change the order.

LA Police Gear, Inc. attempts to ship orders as quickly as possible. As a result, once an order is submitted via any method (website, mail, fax, or phone) we will not be able to cancel your order once it has been processed, nor will we be able to stop it from shipping.

If you do need to cancel your order, please use the Customer Service Center to contact us as quickly as possible so we can attempt to cancel it before it is processed. LA Police Gear will not be responsible for any orders that cannot be canceled or stopped. Any order that needs to be returned is subject to the normal Return Policy and a possible restocking fee.

Any promotional items you qualify for will show up at the shopping cart level. You will need to add those items to your cart before completing the order.

LA Police Gear sends frequent email updates to all customers regarding their order status. These emails are sent automatically at several points during the order process. If you have not received any emails after placing an order, please check your spam or junk folder to see if the email has been filtered there.

Your international order may have been canceled for a few reasons.

1. We have an approved list of both countries and products that we currently ship internationally. To see if this was the reason for the cancellation, you can check our list of restrictions.
2. If your order was not billing and shipping to the same address, it will be canceled. For international orders, we require the billing and shipping addresses to be the same.
3. Your credit card may have declined, or the products may no longer be available.

Please contact us with any questions you may have.

We do our best to keep all our items in stock; however, if something is on backorder, we will usually hold the order until all items are in stock. If the bulk of the order is in stock, we may choose to ship the in-stock items. If we ship out the in-stock items first, we will send you an email confirming this, and we will email you the tracking number once that uploads. If the order is held until everything comes in stock, we will email you to confirm this. If you have a question regarding how your order will be handled, please use the Need Help link to contact us.

LA Police Gear does not charge for backordered items. You will not be charged until the item(s) are in stock and shipping out for your order. If an order is split shipped and the in-stock items are sent out right away, you will only be charged for the in-stock items and shipping and not for any backordered items.

If the item you ordered was not in stock when you ordered it, the item page will tell you both that the item is out of stock and provide a rough estimate on how long the backorder will take. If there were any options to choose from on the item, be sure to select the option you ordered to see the correct ETA information.

Yes, LA Police Gear does currently sell to the general public!

At this time, you must contact our large order specialist to set up your Purchase Order. You may contact the Large Order Department via the form on our website or fax your request to 661-294-0499

Orders placed online are processed before phone orders; however, we realize that some of our customers would prefer to place their orders over the phone. Please call our customer service team at 661-294-9499 if you would like to place a phone order.

L.A. Police Gear, Inc. takes the issue of security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted. Our computers are protected via military-grade firewalls, as well as the latest in anti-virus software so that your information is always secure. Credit card numbers are permanently encrypted in our system so that no one (not even employees) can see your credit card information.

LA Police Gear's new website does a full authorization on your credit card in the amount of your order total upon checkout. This means that you may see a "pending" charge for the total of your purchase right away. That pending charge will remain until your order ships, which is when we capture the funds and replace the pending charge.

We accept the four major credit cards as payment methods (Visa, MasterCard, Discover, and American Express). We also accept PayPal as a payment method, which can be done during checkout. We offer Sezzle, which allows you to split your payment into 4 smaller interest-free payments. You may also pay by mail with a check or US money order.

L.A. Police Gear, Inc. is required by law to collect sales tax on all orders being shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Your order will reflect the appropriate sales tax charge prior to checkout and it will also be displayed on your final order confirmation. If you are an exempt organization, you can create an account online and request tax exemption by filling out the form.

Upon placing an order with L.A. Police Gear, Inc., the customers' credit card may be authorized for the full dollar amount of the order. This is not a charge. For more information on this, see our Policies page.

L.A. Police Gear, Inc. does currently have live inventory on all listed products. While we try to note extended backorders for certain items, delays beyond our control may extend beyond the indicated wait time. If you have a backorder, you will also be notified via email as quickly as possible. If you would like to check the availability of an item before you purchase it, you can contact us.

Many products on our website have a size chart that you can use to help determine your size. If the product does not have a size chart listed, please submit your question through the Q & A section of the product page.

Yes, LA Police Gear currently offers gift certificates. Click here for more information.

Please note that at this time electronic gift cards can take up to 1 business day to be processed and emailed.

You may look up your balance by clicking here and entering your gift certificate code.

To submit a product review, please visit the page for the item in question, and click the Reviews Tab. Fill in the form and click submit and your review will be posted as quickly as possible.

Please contact us and let us know what product you would like us to carry. We will do our best to add the product in a timely manner if possible.

Some products that we offer can only be sold to Military, Law Enforcement, or Government Agencies. These products will be labeled in their description as such. This includes but is not limited to dynamic entry tools, infrared products, batons, body armor, and some optics/sights.

Some products, including but not limited to knives, require you to be 18 years or older to purchase. By purchasing any item from LA Police Gear — whether by phone, mail, electronic mail (email), or in person — the buyer grants that he/she is in compliance with local and state laws and legally able to purchase these items.

You can review our entire Return Policy here. If you have a specific question that was not answered by our policy, you can contact us.

If you have created an account at LAPG.com, an easy way to request a return is by clicking "Return Items" next to the order you wish to return in the Orders History section. You can also submit a new return request. This will also work for those with an account.

Unless the product is defective, was the incorrect item based on what you ordered, or specifically lists that it includes Free Return Shipping, the customer is responsible for return shipping charges. The return shipping label fee is $12 and will be deducted from your refund when we process your return.

Contact us directly as soon as possible and we will assist you.

LAPG offers a 1 year warranty against any defects on all of our apparel & gear. In addition to that, we offer our Hero Guarantee. Damage or break your gear while using it? We’ve got you covered for that too!

Our 1 year warranty and Hero Guarantee only apply to LA Police Gear brand apparel & gear. Many of the other brands we sell also offer their own warranties and guarantees too that can be honored.

To start a warranty claim or a Hero Guarantee claim, simply use our returns portal and select the appropriate reason and proceed through the return process. Proof of purchase and proof of damage/breakage are required with a picture. There is a $5 service fee to redeem the Hero Guarantee, and we limit one replacement per individual item purchased.

Yes, some items available for purchase at LAPG.com are final sale and not eligible for return. These include, but are not limited to, underwear, socks, body armor, pepper spray, and custom badges. View our policies for more information.

LA Police Gear does also charge restocking fees in extreme scenarios where the item(s) returned are either unsalable, missing all packaging, covered with pet hair, dirty/clearly used, etc. These restocking fees are at LA Police Gear's discretion and the customer will be notified that a restocking fee was taken on the return email.

Please note, once your return label tracking shows the package as delivered, your return may take up to 1-2 weeks to be processed and your refund issued.

On the sign-in page, please click the Forgot Your Password link next to the Sign In button. This link will help you to reset your account password.

To use the LA Police Gear Wish List feature, you must first sign up for a user account (use the top bar of our website) or log into your existing account. Once logged in, you can add an item to your personal wish list by clicking Add to Wishlist on the product you have been drooling over. To view your entire Wishlist, just click Wishlist at the very top of our website when you are logged in.

When viewing your Wish List, simply click Add to Cart to transfer the item from your Wish List to your shopping cart. You can then order the item.

Please contact us using the LA Police Gear Customer Service Center and we can merge the accounts for you. You will need to provide the two different email addresses for the accounts and let us know which one of the two email addresses you would like to use going forward.

You may apply your promotional code or coupon code on the Cart page by clicking "Add Coupon" or on the Checkout page by clicking "Coupon/Gift Certificate".

At this time, you may only use one (1) promotional or coupon code per order.

Most of our prices are already discounted upfront for all of our customers, and some of our products come with free promotional items or free shipping. We can still provide an additional 5% discount to our military customers, just use code MILITARY when you check out! If you would like to place a large government order (over $500), you can contact our Purchase Order Specialist for even better pricing.
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LA Police Gear does offer a wholesale discount for bulk buying. If you are a government agency looking for a great deal, don’t hesitate to contact us today! Please email your quote request to pricing@lapolicegear.com. If you need assistance over the phone you can call 661-294-9499 ext. 235. Our quotes specialist is available from 7:00am- 10:00am, 11:00 - 2:30pm PST.

LA Police Gear does price match advertised prices from authorized dealers. If you have a price match, please email us at PriceMatch@LAPoliceGear.com and provide the following information:

• SKU of the item in question.
• Link to the competitor's website with the item in question. Remember, the item must be the exact same on our website AND the competitor's website.
• Your contact information.
• As soon as we receive your email and research the information, we will contact you as soon as possible regarding your price match.

We currently ship with FedEx and USPS to all US stateside addresses. Any orders that qualify for Free or Flat Rate Shipping ship via Economy Shipping.

Yes, we do, but not to every country. Please click here to see our International Orders Policy for a full list of details.

LA Police Gear does currently drop ship certain items directly from the manufacturer. Items that are not stocked at our warehouse but are drop shipped are marked as such on the website. You can see this alert next to the product’s pricing information.

We are located in Southern California, near Santa Clarita. You are welcome to place a pick-up order online or over the phone. Our customer service department can waive the shipping fee and arrange for you to pick up your order at your convenience from our warehouse, during normal business hours — Monday thru Friday, 8:00 am - 10:00 am, and 11:00 am to 3:00 pm PST.

Please note that Pick Up orders may take 1-2 business days to be available for pickup. Select Customer Pick-Up as your shipping method when you check out to pick up your order from our warehouse. We will email you once available for pick up. If you choose to have your order shipped, however, the order would be subject to all regular FedEx or USPS shipping charges.

LA Police Gear currently offers $4.99 Economy Shipping on any order over $125. $4.99 Economy Shipping only applies to the lower 48 states. Please note that your order must total $125 AFTER any discounts or coupons are used. Economy shipping typically takes 3-10 business days and means that your order will ship the most economical way possible (this is automatic, and we cannot take requests). We also offer free shipping promotions typically around once per month, sign up for our email blasts at the bottom of our website to get notified!

Tracking information will be provided for Economy Shipping but can be limited and is not always exact. Flat rate or free shipping does not apply to oversized items including but not limited to full-size Pelican Cases or Plano Cases.

When placing an order that qualifies for free or flat rate shipping, the shipping method will be displayed as FREE, as $0, or as the advertised flat rate. This will show in your shopping cart and in the checkout page.

Please note that free or flat rate shipping only applies to the lower 48 states and with Economy Shipping unless otherwise stated.

We ship orders Monday thru Friday during our business hours. Orders placed after 11 am PST will usually ship out the following business day — including AIR shipments. While we do make every effort to ship the same day, orders can take 24-48 hours to leave the warehouse. Orders placed over the weekend or over holidays can take longer to ship due to the large volume of orders that come through.

Please check your order status by clicking the Order Status tab in your account. This will show you if the order has shipped out and will provide a tracking number if available. We also do email you a tracking number as soon as the order ships out.

FedEx automatically assigns a tracking number to each package when LA Police Gear prints the label for delivery. However, FedEx does not show any information for this tracking number until it is scanned at the FedEx hub later that day. If you check a tracking number right after you receive it, the number will not have any record yet. Wait until that night or later the following day and the number will show the accurate package tracking information.

LA Police Gear will choose to hold the order instead of shipping the in-stock items to consolidate the order into as few shipments as possible. If you know your order has backorders and would like the in-stock items shipped out, please let us know by using the Customer Service Center to contact us.

LAPG Freedom Rewards gives you the opportunity to score store credit, free products, access exclusives, and more! As a member, you’ll earn points for every purchase and for engaging with our brand through social media and other platforms. Once you earn enough points to unlock rewards discounts, points can be redeemed like cash at check out!

Yes, points will expire after three years of inactivity on our website. Inactivity is based on either earning OR redeeming points.

Click here to visit the Freedom Rewards page and join up!

Points can be earned with every single purchase made, plus for things like social media shares and follows. Visit the Freedom Rewards page to see all ways to earn points! Points can currently be converted into a store credit on your account. Please note that store credits are not able to be used to purchase gift cards. From the Rewards Page, you can Redeem for Discounts. This will turn your points into store credit that can be applied directly to your order on the checkout page. You can also perform this action directly within the Checkout page.

First, log into your account where it says ‘My Account’ at the top of our website, then click the ’My Rewards” tab for your points balance. You can also click Rewards History to view the details!

When items are refunded, the points you earned from that purchase will be deducted from your point balance.

Depending on the action, there is a delay of up to 7 days before points will be awarded to your account. However, if the points still have not been awarded please contact our support team and we'll be happy to assist you. Also please note that some rewards can only be earned one time, two times, or 5 times total.

LAPG Freedom Rewards are separated into three tiers – Silver, Gold, and Platinum. The tier status is based on your rolling 1 year spend at LAPG.com. Your cumulative spend amount will move you up from Silver to Gold, and finally to Platinum. Your tier status will reset or move down a tier depending on your spending over the past 1 year. The cumulative spend amount includes all orders made directly on our website (https://lapolicegear.com), excluding gift card redemptions. Purchases made in our retail stores will not count towards this cumulative spend amount.

Each time you move up a tier, you earn subsequently better rewards like 1.5x or 2x points!

When you are logged into your Account, you can check your tier on either the Rewards page or your Account page.

You can accrue points on multiple accounts, but we can only merge specific, verified accounts. If you would like to inquire about merging your multiple accounts, please contact customer service with your account email addresses and we can look into it for you.

From the Rewards page, click the “Birthday Bonus” button to enter in your birthday! We’ll send you your birthday bonus on that day each year.

No, only new purchases from the date you sign up for your Freedom Rewards account will earn you points on your account.

Love LAPG? Get your family, friends, and coworkers hooked too! When you share LAPG, you and your friends will receive $25 off your next orders.

Here's how to refer your friends and family:

• Log in to your LAPG Account. If you haven’t created one already, sign up here.
• Click on "My Rewards", then scroll down and click on “start referring now”. Or click here.
• Share your referral link with your friends and family.
• Each of your friends and family members will get $25 off their purchase of $75 or more when they use your referral link to place their order.
• After your friends or family members place their order, you’ll receive an email within 24 hours letting you know they used your link.
• A $25 credit will be available in your LAPG Account for your next order with us! When logged in to your account or when clicking on the email, your referral credit will appear in your cart during checkout. You can redeem your credit at any time.

Were you referred? Just follow the instructions below:

• Click on your friend’s referral link. Once you click the link, a referral code will populate the page.
• Copy your code so you can apply it at checkout.
• Shop all the awesome gear. Fill up your cart with at least $75 of awesomeness!
• Apply your code and submit your order!

Terms and Conditions

• You must be a first-time customer with LA Police Gear.
• Your order must be over $75 after any discounts/promotions are applied.
• If you return your order, the referral credit will be rescinded. Another referral code will not be provided.

Yes, there are limits to how many times you can earn certain rewards. These limits include (but are not limited to), a max completion of one time for social media actions, creating an account, or signing up for email or SMS; a max completion of 5 times for leaving reviews or photos of reviews; and a limit of one time per year for the brithday bonus.

Customer service center is located in Santa Clarita, California, and is open 8:00am to 2:30pm, local time (PST), (closed for lunch 10:00am – 11:00am PST) Monday through Friday.

LA Police Gear currently has two retail stores. One store is located in Valencia, CA and the address is 28704 The Old Road, Valencia, CA 91355. Our second store is located in Ontario, CA and the address is 4440 Ontario Mills Pkway, Ontario, CA 91764. Local customers to us can still pick up their order from our warehouse if they select Valencia, CA Pick Up as their shipping method. You will be emailed when the order is ready for pick up.

Please use the Need Help link to contact us with detailed information on your benefit, event or sponsorship and we can review possibly donating to your cause.

LA Police Gear does offer a user account system that is a comprehensive tool to help simplify the entire customer experience. You can sign up for our account system at the very top right of our website by clicking Sign In or Register. Once you have signed up, you will be able to customize your own address book, view your order history, manage your Wishlist, view reviews you have posted on products, and update your personal settings.

Please note that we at L.A. Police Gear do all that we can to accommodate the special requests that our customers have. That being said, there are times where orders are processed automatically before we are able to execute the comments that customers leave in their order during the checkout process. Due to the large volume of orders we incur, customers will not be notified if we are unable to accommodate those requests. Please be aware that your comments will not be seen by shipping carriers and directions about delivery will not be followed.

Sign up for our Email Newsletters to get access to exclusive sales, products, and deals! Use the sign-up at the bottom of this page.

We do not have a full print catalog at this time.