Simple & Easy Returns
If you are not 100% satisfied with your LAPG purchase, you may return your order to us for a full product refund or store credit.
Any questions? Contact us at CS@LAPoliceGear.com.
Shop with confidence! You can return an order for up to 60 days from the shipment date.
Return Instructions
- All you need to include in your return package is the merchandise (which is in its original, brand-new condition and its original packaging) and a filled out return form.
- As soon as we receive and process your return, we will issue a refund to the original credit card. Please note that we can only issue refunds to your credit card within 45 days of the original shipment date. If you send back a return that is 45 days or more after the original shipment date, you will be issued a store credit.
- Orders placed between 1/8/2019 and 1/7/2020 have until 365 days from their shipment date to return their order (to honor our old policy). New orders going forward from there have 60 days from their shipment date.
- Unless otherwise stated directly by LA Police Gear, the buyer is responsible for all return shipping charges. We do not require a RMA number.
- If you need to perform an exchange, simply return the original merchandise using the above instructions. Then just place a new order online – this order will ship as soon as possible. You will be refunded for the original returned merchandise as soon we can process the return.
- Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
- LA Police Gear does not refund the original shipping charge (when applicable).
- IF you received any promotional item(s) with your order, and you need to return the item(s) that earned you those promotional item(s), you will also need to include the promotional item(s) with your return.
- There are only a few reasons we cannot accept an item back, and those are for health or hygiene concerns: Pepper Spray, Underwear, and in ear hearing protection are not eligible for return. Click here for more details.
- Receive a defective item? Some defective items (Blackhawk, Luminox, Monadnock) must be returned directly to the manufacturer. Otherwise, please contact us, and we will email you with a free return shipping label so we can expedite the return for you (only valid for US orders).
- For additional information on the LA Police Gear Returns Policy, please click here to visit our policies page.
Contact Us
- Contact Form
- 661.294.9499
- CS@LAPoliceGear.com
Hours
- Monday - Friday
- 7:00am - 10:00am, 11:00am - 2:30pm PST
- Chat with us 5 days a week
