Things have changed.
"I bought this pack about 10 years ago. Best pack i've ever owned. 1 zipper pull failed and it was getting pretty stained up (tan in color). So i ordered another. (In black). 1st day 2 zipper pulls fell off. Now the zipper stitching is failing near shoulder area. Stitching is failing on the bottom protection pad. The zippers are not as high quality and the shoulder straps are hard and very stiff. (Uncomfortable). Not nearly as good a pack anymore. Sadly."