Omitted discount code
"Yes, the back pack and add ons were very good, as usual. Our 5th order from LA. However, i emailed your customer service after placing the order requesting a discount code (with the code number) be added after I forgot to apply the code to the order. I received an email from customer service stating they would add the discount prior to shipping. This did not happen! So I paid full price. It was only $21 off, which won’t break the bank, but I expect people to do what they say they will do. Not impressed."